Return & Refund Policy

Store Name: ZONEG

We want you to be fully satisfied with your purchase. If for any reason you are not happy, our Return & Refund Policy ensures a smooth and fair process.

1. Returns

• You may request a return within 30 days of delivery.

• To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For health and hygiene reasons, the following items are not eligible for return:

• Opened or used personal care products (shampoo, conditioner, etc.)

• Gift cards

• Sale/clearance items

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

4. Exchanges

• We replace items only if they are defective, damaged, or incorrect.

• If you need an exchange, please contact us within 7 days of delivery.

5. Return Shipping

• Customers are responsible for paying their own return shipping costs.

• If the return is due to our error (wrong item, defective, damaged), we will cover the return shipping.

6. How to Initiate a Return

To start a return, please contact us:

ZONEG
📧 Email: gulhayozayritdinova@gmail.com
📞 Phone: 765-422-6998
📍 Address: Brooklyn, New York 11214, USA

We will provide you with instructions and the return shipping address.